Respectful interaction: Treat all guests with care, respect and kindness.
- We look at the world through our guests’ eyes to connect with them in ways that earn their trust and put them at ease.
- We watch over every guest to ensure that they’re having the best possible experience.
- We adapt our voices, body language and verbal cues to suit each guest.
Healthy exercise & rest: Play hard. Rest often.
- We ensure that guests are getting just the right amount of exercise and play.
- We adapt playtime format and frequency to suit the needs and personality of the pet.
- Our suites are comfortable and quiet to offer a low-stress environment for rest.
Balanced nutrition: Serve drool-worthy foods that support healthy digestion.
- We’ve selected a wholesome “house diet” that guests really enjoy.
- We monitor our guests’ eating and drinking habits and weight to ensure they’re getting the food they need to stay healthy.
- We can easily accommodate a diet that you supply.
Consistent routine: Find the rhythm in everyday activities.
- We help pets establish a flexible routine so they know what to expect.
Nurturing relationships: Sustain the bond between pets and their people.
- We listen to our clients to understand the many nuances of their relationships with their pets.
- We empower our clients with relationship-centered pet training to help them better communicate.
- We provide ongoing information to help our clients nurture and care for their pets in healthy, beneficial ways.