Our Happy Pet Manifesto

Respectful interaction: Treat all guests with care, respect and kindness.

  • We look at the world through our guests’ eyes to connect with them in ways that earn their trust and put them at ease.
  • We watch over every guest to ensure that they’re having the best possible experience.
  • We adapt our voices, body language and verbal cues to suit each guest.

Healthy exercise & rest: Play hard. Rest often.

  • We ensure that guests are getting just the right amount of exercise and play.
  • We adapt playtime format and frequency to suit the needs and personality of the pet.
  • Our suites are comfortable and quiet to offer a low-stress environment for rest.

Balanced nutrition: Serve drool-worthy foods that support healthy digestion.

  • We’ve selected a wholesome “house diet” that guests really enjoy.
  • We monitor our guests’ eating and drinking habits and weight to ensure they’re getting the food they need to stay healthy.
  • We can easily accommodate a diet that you supply.

Consistent routine: Find the rhythm in everyday activities.

  • We help pets establish a flexible routine so they know what to expect.

Nurturing relationships: Sustain the bond between pets and their people.

  • We listen to our clients to understand the many nuances of their relationships with their pets.
  • We empower our clients with relationship-centered pet training to help them better communicate.
  • We provide ongoing information to help our clients nurture and care for their pets in healthy, beneficial ways.