Elizabeth Chaney, Founder, Training Director
“When you see in a customer’s eyes the look they get when they really understand that we care about their dogs just the way they do – when they really know that it’s true – well that’s a feeling that’s hard to describe. It’s overwhelming, it’s heartwarming. It’s the combination of immense trust and honorable service that makes us so proud of what we do. And it drives us to constantly be looking for ways to improve.” ~Elizabeth Chaney
Elizabeth Chaney has had a passion for dogs since she was a child. In fact, her most memorable high-school class presentation was “How to Teach a Dog to Sit, Stay and Down.” She carried this passion through college, where she extended scientific knowledge gleaned through a bachelor’s degree from the University of Delaware into specific expertise in canines. Elizabeth partnered with her German Shepherd “Ella” to achieve the highest title in the dog sport of Schutzhund. Energized by this success, she began her own canine training business in 1999. From a single canine training field surrounded by soybeans and corn, her business evolved into the comprehensive pet care facility that, today, is a 16,000 square foot facility that offers top quality services for canines and felines. Open for business in March 2003, Perfect Pet Resort has since served thousands of pets and their owners from the Washington D.C., Baltimore, and Annapolis metropolitan areas.
Now a certified handler, instructor and evaluator for the FEMA Urban Search and Rescue team, Virginia Task Force 1, Elizabeth trained her canine partners Harpo, Ventoux, and Hugo for national and international deployment to assist in disasters. Together with her live and human remains detection canines, Elizabeth has been deployed to assist in the aftermath of hurricanes, local building collapses, and the mudslides in Washington State. In January 2016, she was covered in the Wall Street Journal alongside her working dog, Ventoux, for their rescue work in Nepal after the 2015 earthquakes.
Butch Henderson, Lead Canine Trainer, Pet Care Supervisor and Movie Fanatic
In addition to being a pet care supervisor, Butch is also the lead canine trainer for Perfect Pet Resort. He has over 30 years’ experience training, breeding and competing working dogs. He oversees our Stay and Train program as well as offering private lessons and recall training. In his spare time, he likes to work with his dogs, see movies, watch television and spend time with friends.
Julie Keys, Office Manager and Boston Terrier Enthusiast
Julie has been a part of the Perfect Pet Resort team since 2015. She spent over 13 years in the construction industry before deciding to make a career change. At Perfect Pet Resort, she is able to work in a field much closer to her heart. She is a mom to one amazing daughter, two adorable Boston Terriers and a foster mom for Old Dominion Boston Terrier Rescue. When not working, she enjoys drinking copious amounts of coffee, doing makeup and training with her dog Cash.
Kaitlin Kaplan, Sales and Marketing Manager and Crazy Cat Lady
Kaitlin joined the Perfect Pet Resort team in 2017. For five years before that, she worked in various roles within specialty and emergency animal hospitals. Born and raised in Long Island, she spends a lot of her time visiting family and friends. In her spare time she enjoys baking and painting. Kaitlin can be found taking a hike with her dog, Indiana and playing with her sugar glider, Charlie Brown.
Angie Rankin, Administrative Operations Assistant and Dachshund Lover
Angie was thrilled to accept a position at Perfect Pet Resort May 2019. Angie studied Animal Science at UMD and went on to work in Human Resources and Administration. Joining our PPR team allowed her to combine her love of animals and office management. Raised and currently residing in Deale, MD, she spends a lot of her time enjoying the outdoors with her husband and family. Angie can be found on the beach with her pups, June and Raymond.
Erika Lopez, Pet Care Supervisor and Ultimate Friends Fan
Erika has always loved animals. She began working at Perfect Pet Resort in 2009 and loves her job with a passion. Her positions have ranged from pet care specialist and bather to spa supervisor. She always takes the extra time to make sure every pet is happy and comfortable during their stay. Erika is a Certified Brusher/Bather and AKC Safety Brusher/Bather. In her personal time, she enjoys doing anything outside with family, pets and friends. She is also a makeup enthusiast and the ultimate “Friends” fan.
Sandra Lopez, Pet Care Supervisor and Make-up Guru
Sandra joined the PPR family in 2014 as a part time Pet Care Specialist. She worked her way to a Supervisor role in 2017. In her free time, she has a passion in all things make-up and hair care. Her biggest blessing was recently becoming a mommy in 2018 to sweet Adiel. She enjoys going on walks with her son and two pups, Shadow, a Husky and Oso, an American Eskimo!
Tyler Jayne, Pet Care Supervisor and Every Dog’s Best Friend
Tyler has been interested in dogs since his beloved first Samoyed mix, Meeko. While accomplishing his bachelors’ in Environmental Science at the University of Maryland College Park, he fell in love with the pet care business and came to work with PPR in October of 2017. Outside of work he loves spending time with his family and friends in downtown Annapolis, searching for the best vegan food, playing competitive computer games and other nerdy pursuits.
Francisca Robledo, Pet Care Supervisor and Fanatic Chef
Francisca has been an animal lover for as long as she can remember. She has been working with Perfect Pet Resort for almost 9 years and loves it. She is a Certified Brusher/Bather and an AKC Safety Brusher/Bather. She likes to make sure all our guests are comfortable, happy and having fun with us. When she is not working, she loves spending time with her family and two adorable dogs, Shadow the Husky and Randle the Lab mix. She is also an amazing cook.
Rachel Barnhill, Pet Care Supervisor in Training and Foodie
Rachel joined the PPR team as a Pet Care Specialist in 2016. She was thrilled to accept her first job and to begin her animal care career! When she isn’t at PPR, she’s going to school full time to pursue a degree in nursing. She’s also employee-voted most likely to find snacking on the job.
April D’Agostino, Client Care Supervisor and ‘The Office’ Addict
April joined our Client Care team as a Specialist in February 2017. After working in customer service for years, she always wanted to find herself surrounded by animals. She prides herself in giving clients an excellent overall experience. When she’s not working she’s enjoying a new favorite book or playing with her three fur babies- Maximus, Minnie and Boomer. On her day off you can find her watching the Office, Friends, or planning her WEDDING with her fiancé, Alan.
Ashley Wilson-Shove, Senior Client Care Specialist and Horse Enthusiast
Ashley joined our Client Care family in October 2018. Before her career with animals she worked in various customer oriented roles. Outside of work she has a passion for horses and for the arts. If you’re wondering whose drawing on all of our chalkboards, you can be certain it’s her!