Frequently Asked Lodging Questions
Lodging frequently asked questions for Perfect Pet Resort.
What is your cancellation policy? Do you require a deposit for every stay?
A. We require 72 hours notice when cancelling your reservation. Cancellation within 72 hours from the morning of your scheduled arrival, will result in forfeiture of your deposit or a $50 cancellation fee. During holiday periods and our peak season, Memorial Day through Labor Day, we require a non-refundable deposit. If you cancel your holiday or peak season reservation prior to 72 hours of your pet’s scheduled stay, your deposit will be transferred to your Perfect Pet Resort account and can be used toward any of our services or products within 6 months.
What if I can't make it during the set pick-up and drop-off times?
A. We will attempt to accommodate off hour pick-up and drop-off requests. Off hour arrangements must be scheduled prior to stay. If you have a special off hour need, please inquire. Fees apply.
How are standard lodging charges calculated?
A, All lodging charges are applied daily similar to the way a hotel charges. Charges begin on the day of check-in. If you pick up your pet prior to 11:00 am on the scheduled day of departure, you will not be charged for that day. A daily charge applies to all Sundays.
Do you have any bathing requirements for a stay?
A. We do not require your pet to have a bath before they go home, however we strongly recommend it. We use the Hydrosurge™ bathing system, which provides a massaging bath for your dog effectively removing dead hair caught in the undercoat. They’ll also get an ear cleaning and a nice nail trim! Your pet will go home smelling fresh and looking clean after romping with friends in the play yards.
Do you have indoor/outdoor runs?
A. At Perfect Pet Resort, our guests enjoy indoor, temperature-controlled suites for eating, resting, and overnight sleep. For exercise dogs have large, secure outdoor yards for potty and playtime. This arrangement allows us to give personal attention and interaction with each guest as they move to and from playtime. We do not have traditional indoor/outdoor-style kennels. Come take a tour to see our lodging and play areas!
How much time does my dog get outside?
A. Your dog receives lots of outdoor time to use the potty and play with friends. Dogs will go outside three times per day for anywhere between 45 minutes to an hour, depending on the weather. The yards are surfaced naturally so your dog will be comfortable using the bathroom.
What happens if my pet gets ill or hurt while they are staying with you?
A. Should a situation arise when your pet requires medical attention, we will contact you or your emergency contact to coordinate veterinary services with a local veterinary clinic. In the event of an off-hours emergency, we contact you and transport your pet to a veterinary emergency center. We are in close proximity to multiple animal hospitals and clinics.
I just rescued a new dog. Can I bring him in for a stay?
A. We can’t wait to meet your new family member! Let us know how we can help you transition your new pup into your home and lifestyle. For lodging needs, we recommend you bond and get to know your new family member for at least one week before bringing them for their first overnight stay. Feel free to schedule daycare, spa, wellness, and training services right away.
Frequently Asked Daycare Questions
Pet daycare frequently asked questions for Perfect Pet Resort.
Are group play sessions supervised during daycare?
A. Yes. Our social play groups are supervised at all times by our experienced and knowledgeable pet care specialists and supervisors.
What should I bring for daycare?
A. At Perfect Pet Resort, we provide your pet with all the comforts of home so you don’t need to bring anything. We can accommodate medication administration during daycare.
Is there a schedule of activities?
A. Your pet will receive three play times while here for daycare: one at 10:00 am, another at 2:00 pm and one final playtime at 5:00 pm. In between their fun-filled play sessions, they will relax and rest in their suite. The combination of play and rest is the healthiest and safest means by which to provide dog daycare.
Does Perfect Pet Resort have a webcam so we can watch our dog play?
A. At this time, we do not offer a webcam. However, we have two televisions in our lobby, with a live feed to our play yards. You can feel free to drop into the lobby during playtime to view your dog on the screen.
Can I add any of your happy pet menu options to my dog's day of daycare?
A. Absolutely! If you would like your dog to have cuddle time, a walk or any other services including training sessions, let us know at check-in and we’ll schedule them for you! Click here for our Happy Pet Menu.
Frequently Asked Spa & Wellness Questions
Dog spa and wellness frequently asked questions for Perfect Pet Resort.
How long does a massage session usually last?
A. Each massage session will last approximately 30 minutes.
How long does a spa treatment take?
A. Bathing and drying time depends on the amount and condition of their coat as well as how much they enjoy nail trimming and drying. We work efficiently to limit the amount of time each guest spends in the bathing process. We also strive to provide a positive and motivating experience for your dog so this may require additional time.
How often should I bring my pet in for a bath?
A. Depending on your dog’s coat, it is often recommended that you do not bathe more than once per month. Please ask your veterinarian or us for a recommendation for your dog.
How often should I bring my pet in for a nail trim?
A. Frequently. You should bring your pet in for a nail trim once every two weeks depending on how quickly they grow. For the health of your dog’s joints, his nails should not touch your floors at home. If you would like to learn how to trim your pet’s nails, let us know and we will help you maintain them at home.
Pet Training FAQs
Pet training FAQs for Perfect Pet Resort.
Do you work with older dogs?
A. Of course! We work with dogs of all ages and will work with you to customize a program to meet your needs and goals.
What age can a dog begin training?
A. Your dog can begin training as early as 10 weeks old. They should have their first round of vaccines before attending class.
What class do you suggest for my dog?
A. An excellent place to start is with a training evaluation. During this evaluation, you can work with our trainers to customize and build a training plan to meet your goals.
If I have multiple dogs, can I bring more than one to a class?
A. You can bring multiple dogs to class so long as you have additional handlers. There should only be one dog per handler.